Delivery Info

Highlands of Scotland/ Channel Islands & Isle of Man

Deliveries to these areas are subject to an additional delivery surcharge. To enquire please contact us on 01443 816982, prior to placing your order. Delivery should take approx. 2-3 working days in most areas.

Delivery Outside the UK

We do not currently offer delivery outside of the UK. 

Next Working Day Delivery

Next Day Delivery Disclaimer

Next Day Delivery

We aim to dispatch all eligible orders for delivery on the next working day. While every effort is made by both Jual Furnishings and our delivery partners to achieve next-day delivery, this service is not guaranteed.

Occasionally, circumstances outside of our control, including courier delays, adverse weather, operational issues or exceptionally busy periods, may result in your delivery arriving later than expected.

We therefore recommend that customers do not arrange time off work, tradespeople or other appointments specifically around the anticipated delivery date until delivery has been confirmed.

Jual Furnishings cannot accept liability for costs or inconvenience arising from a delivery arriving later than the estimated next working day.

Please note: Next-day delivery refers to working days and is subject to stock availability, order cut-off times and applicable delivery areas. CUT OFF TIME IS 2PM MON-FRI.

Additional Delivery Information:

Most items are delivered using a one-man courier. This means the delivery driver will deliver to your front door and is not insured to enter your house. If you live in a block of flats or apartments then the driver will only deliver to the ground floor lobby or communal area. If you require assistance to take your product upstairs then you will need to make suitable arrangements yourself. You may request that the driver helps you take your Order into your home but this is at the discretion of the individual driver. If the driver does agree to help then please note that any damage to your property is under your household insurance as we are unable to accept liability for any damage to possessions or property during delivery

Delivery Requirements

A signature is not required upon delivery. However, we recommend that someone is available at the delivery address to receive the goods wherever possible.

Unsuccessful Delivery Attempts

If you are not at home when the courier attempts delivery, they will normally attempt redelivery on the next working day.

Customers may also request that their order be delivered to a neighbour or left unattended in a designated safe place.

Deliveries Left Unattended

If you specifically request that your order be left unattended in a designated safe place, you are responsible for ensuring that the location is suitable and secure.

Where goods are left in accordance with your instructions, we will not accept responsibility for subsequent loss or damage to the extent permitted by applicable law. Your statutory consumer rights remain unaffected.

Repeated Failed Deliveries and Additional Charges

If the courier has made several unsuccessful delivery attempts, including redeliveries arranged at your request, and is still unable to complete delivery, the goods may be returned to us.

Where repeated unsuccessful delivery attempts result in additional shipping or return charges, we reserve the right to recover reasonable costs incurred as a result, where permitted by law.

Any applicable charges will be communicated to you before a further delivery is arranged.

If you are ordering multiple items your delivery could arrive on a pallet. You will be contacted to advise of this. Once the delivery has been booked In you will be expected to arrange assistance to help you remove the products from the pallet when it arrives. Delivery will be to the nearest access point. If you live In a block of flats the item will be delivered to the ground floor lobby/communal area and you will need to make provision to take the product to your home. You will also need to check the delivery and sign for it. If you are not home to receive the delivery after it has been arranged by you we have the right to charge you a redelivery cost. You will need to contact us to rearrange delivery with the courier. Our couriers are not insured to enter your home. If they do so at your discretion we are unable to accept any liability for any damage to possessions or property during your delivery.

We cannot accept responsibility for any losses or costs incurred as a result of late deliveries regardless of the cause. We will do our utmost to ensure our customer is kept informed at all times and try and resolve the issue with the couriers at the earliest possible time.

 Clearance Items

We do not accept returns on clearance items